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Frequently Asked Questions

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General

Passr is a compliance infrastructure platform for outdoor and activewear brands. It helps you generate and manage Digital Product Passports (DPPs) — the machine-readable compliance records required by EU ESPR — and publish them to consumers via scannable QR codes.
Passr is designed specifically for mid-market outdoor, activewear, and apparel brands selling into the European Union — typically brands with revenues of €2M–€50M that have a compliance function but don’t yet have enterprise-level regulatory software.
The EU ESPR DPP mandate is not yet in force — it’s expected to become mandatory for most textile categories between 2027 and 2030. However, the French AGEC law is already in force and requires specific transparency disclosures for brands selling into France. Preparing your DPP infrastructure now gives you a head start and positions your brand as a transparency leader.
General compliance tools are built for regulatory lawyers and quality managers working with complex frameworks across many industries. Passr is purpose-built for apparel brands — specifically for EU ESPR, AGEC, and PFAS compliance — so the data model, workflows, and outputs (QR codes, public passports) match exactly what the regulation requires with no unnecessary complexity.

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Products & Passports

A GTIN (Global Trade Item Number) is a globally unique product identifier issued by GS1 — the same number encoded in standard barcodes (EAN-13, UPC). Your products likely already have GTINs if you sell through retail. If not, you can purchase a GS1 membership and issue GTINs at gs1.org.
Yes. Passr shows a Completeness Score per product. You can publish a product with partial data — the passport will show what’s available and indicate that additional data is coming. We recommend a minimum score of 80% before publishing for consumer trust purposes.
Your QR codes always point to the same URL (verify.passr.eu/01/{GTIN}). When you update the Compliance Locker, the public passport updates immediately — there’s no need to reprint or redistribute QR codes. Your physical labels stay valid indefinitely.
Yes. Archiving a product hides it from your active catalog but retains all compliance data and scan history. Archived product passport URLs remain accessible. If you need to remove a product entirely, contact support.
Passr passports display data exactly as your team enters it. To help consumers distinguish verified claims from unverified ones, we automatically badge certifications that have an uploaded certificate document (e.g. GRS, GOTS) as Certified. Lab reports are linked as downloadable documents so consumers can verify them directly.

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Suppliers

No. Suppliers receive a secure, single-use upload link via email. They fill in the data form and upload documents directly — no account or login required on their side.
You’ll see the request marked as Expired in the Supplier Requests dashboard. You can reopen the request, set a new deadline, and resend the link in one click.
There is no limit on the number of supplier requests you can send, regardless of plan. Requests don’t count against your SKU limit.

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Compliance & Regulations

Yes. Passr is GDPR-compliant. Scan analytics are anonymised and aggregated — no personally identifiable consumer data is collected or stored. All data is hosted in EU-based infrastructure.
Yes. Passr’s supply chain mapper and material composition tools directly address the AGEC-specific requirements for assembly location disclosure, dyeing location disclosure, recycled content, and recyclability. See the Regulations guide for a detailed breakdown.
Yes. Passr maintains a full audit log of when data was added and by whom. You can export all compliance records as CSV files at any time. Certificate documents are archived with their upload timestamps, providing a verifiable evidence trail.
Passr implements the GS1 Digital Link standard (ISO/IEC 18004), which is the standard referenced in the EU ESPR DPP technical specification. QR codes generated by Passr are compliant with this standard out of the box.

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Billing & Account

Yes. All new accounts start on a free trial with full feature access. There’s no credit card required to start. Upgrade when you’re ready to go live commercially.
You’ll receive a dashboard warning when you’re approaching your limit (>90% used). You won’t be able to add new products until you upgrade or archive existing products to free up slots.
Yes. You can upgrade at any time — the new plan takes effect immediately. Downgrades take effect at the end of the current billing period.
Your data is retained for 90 days after cancellation in a read-only state. Export your compliance records before cancelling if you need to keep them for audit purposes. See the Billing guide for details.

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Still Have Questions?

Contact our team at hello@passr.eu — we typically respond within one business day.